Terms of Use

Last updated: February 5, 2024

Nova Nora Teknoloji A.Ş. (Servo) aims to provide its users with services through independent service providers by gathering many services under a single roof as detailed in these Terms of Use (Agreement) and the Platform. The platform does not directly offer this service to users; these services are provided by completely independent service providers.

This Agreement regulates the rights and obligations of the Parties, especially the terms and conditions that must be complied with in any situation where the Platform is used, even if the service is provided to the User and/or even if the service is not provided. This Agreement has been concluded and mutually entered into force at the time of its electronic approval by the User. The Privacy Policy and Law on the Protection of Personal Data No.6698 Texts and Clarification Texts and Cookie Policy published on the relevant Platform are an integral part of this agreement.

By becoming a member of the Platform, the User accepts, fully understands and declares that the User has read all the terms and conditions in this Agreement, its content and approves all its provisions.

1. PARTIES

This Agreement has been agreed between Nova Nora Teknoloji A.Ş. (Servo) and the User under the following terms and conditions.

In this Agreement, Servo and User shall be referred to as “Party” separately and as “Parties” together.

SERVO Contact Information:

2. DEFINITIONS

Service Provider Services: All of the services/products requested by the User within the scope of the service agreement to be concluded with the service providers by matching with the independent service providers over the Platform, at his/her own will.

Service Fee: The price determined by the Service Provider for the services to be provided by the Service Provider within the scope of the Service Agreement and notified to Servo by the independent Service Provider.

Service Agreement: The contract to be signed between the user using the Platform and the service providers on the Platform on the service/product requested by the User.

Service Provider: Persons/institutions that undertake to independently supply services/products to Users within the scope of Platform Usa Agreement for Service Providers concluded with Servo.

User: The party that requests the services/products on the Platform created by Servo and is matched with the Service Providers as a result of the objective evaluations of Servo and/or the person/institution that enters and/or participates in the Platform mentioned in this Agreement.

Package: Packages that contain one or more of the Servo services detailed in this Agreement, whose content and fees can be changed unilaterally by Servo, located at the address named …/Membership, and selected by the User during the registration to the Platform and during the membership process thereafter,

Platform: One, several or all of Servo’s website, portal and online application infrastructures, which include the services offered to the User through the Service Provider.

3. THE SUBJECT OF THE CONTRACT

By becoming a member of the website named www.viaservo.com (“Platform”), the user wishes to become a member of the Platform established by Servo and to be offered the services/products offered by the service providers within this Platform. Servo wishes to use the Platform for the purpose of providing the services/products provided by the independent service providers registered to the Platform and to provide the other services provided on the Platform to the User as specified in this Agreement, if available within the Platform. The purpose of this Agreement is to provide certain services detailed in the Agreement directly to the User by Servo and/or to mediate the provision of the services/products requested by the User by the independent service providers on the Platform to the User’s relevant services. It regulates the conditions regarding the payment of fees and the rights and obligations of the Parties.

4. RIGHTS AND LIABILITIES OF THE PARTIES

4.1. As explained by various means in the relevant sections of this Agreement, Terms of Use and/or Platform; Servo provides the User with the services of intermediation in order to provide the services/products detailed in this Agreement (all, one and/or several Products and Services) by independent service providers as specified in this Agreement and/or the Platform.

4.2. The Products and Services that will be mediated by Servo to be presented to the User are detailed in the Platform. Servo may announce the details of the scope and pricing of the Products and Services and/or the Package, and the changes in them, with a notification to the User’s e-mail address or on the Platform as it deems appropriate. The User’s consent is not required for these details or changes to be implemented. Other regulations and explanations regarding the Products and Services on the Platform are also included in this Agreement and are among the rights and obligations that the Parties must comply with.

4.3. The User shall not make any claims from Servo in the case of the problems may be affected by reasons beyond Servo’s control or by natural disasters, legal obstructions but not limited to those listed here, general problems in telecommunication and energy infrastructures, data transfer and connection problems, and if the computer, equipment, hardware used by the User is not working well or due to security problems caused by its users, temporary or permanent suspension of the Services or the inability to provide the Services at all or as required, and/or any dispute between the service providers. In this context, Servo will not be held responsible in any way for service interruptions that are not caused by Servo and for which Servo is clearly not at fault, and for damages caused by cyber attacks by third parties.

4.4. Servo does not accept responsibility for delays caused by the User or service providers, and for failures, delays and similar situations preventing communication.

4.5. Although Servo has taken precautions and measures, it may narrow the scope of the services offered, or stop it completely, in cases where there are justifiable reasons that require it to act otherwise in accordance with national or international laws, communiqués, circulars and principles published by the competent authorities. The user accepts, declares and undertakes in advance that he will not request recourse to Servo in any way for the damages and losses he may incur due to these reasons.

4.6. All kinds of information and documents that the user is obliged to notify to Servo and the relevant service providers in order for Servo and service providers to fulfill their obligations; will report accurately, completely, up-to-date and fully. The User is obliged to enter all this information on the Platform completely, completely and up-to-date into the system and to keep it up-to-date throughout the Agreement. Otherwise, the User is directly responsible for any failure to provide the service, delay/disruption in service delivery, or any disruption caused directly or indirectly by this information and document deficiencies. Servo’s right and authority to compensate for the damages incurred for this reason is reserved and/or Servo cannot be held responsible for any problems that may arise during the process.

4.7. The user is responsible for keeping all kinds of documents and information submitted to the Platform and service providers constantly up to date. The User is obliged to follow the informative emails, announcements and notifications to be made by Servo via the Platform from any of Servo’s e-mail addresses, Registered E-mail addresses or to the User’s account on the Platform. In the event that the documents and information submitted are inaccurate or it is determined that these documents and information are not in compliance with the legislation, the User accepts, declares and undertakes that Servo has the right to stop the service and/or terminate the Agreement without any obligation to pay any compensation. Unless the user notifies Servo in writing of changes in account information, Servo will proceed in line with the existing information.

4.8. Servo does not accept any responsibility for legal sanctions arising from the transactions to be made with the username and passwords of the User and/or service providers. In the event that the authorization granted to the Service Providers is withdrawn by the User or any employee uses the Platform without authorization, the User is obliged to notify Servo in the fastest way possible and then in writing as soon as possible. The User accepts, declares and undertakes that all responsibility belongs to the User and Servo shall have no responsibility for the transactions to be made within the framework of this Agreement due to the late notification of the demand changes regarding the service requests, the bankruptcy, the liquidation or the termination of his commercial activities for any reason.

4.9. The user accepts, declares and undertakes that he will avoid any behavior and attitude that will damage the software, hardware and technical infrastructure provided to him by Servo or affect the continuity of these structures.

4.10. The User states, accepts and declares that in order to provide the services he/she requested, the service providers can see the data of the User, that the services can be provided using this data, that the service providers do not need a separate permission/approval to access this information and data, that the permission/approval regarding this Agreement is expressly given.

4.11. In order for the Products and Services offered to the User through this Agreement and the User’s rights and obligations to be valid, the User must be over the age of 18, without prejudice to the exceptions in the relevant legislation. For this reason, if the User is a natural person, the User is deemed to be over 18 years old with the approval of the Agreement. If the User is under the age of 18, it will be assumed that the User has received approval/permission from his/her parent and/or guardian if this Agreement is approved.

4.12. Servo also has the right to reject the Agreement approved by the User, with or without legal justification, as a result of the evaluation to be made after the approval of the Agreement. In this context, the User’s approval of the Agreement through the Platform is considered as a “suggestion/offer” within the scope of the relevant legislation. In order for the Agreement to become effective and effective, Servo’s active behavior or implied notifications showing that the Agreement has been established are taken into account.

4.13. The User accepts and declares that the credit/debit card that he/she has entered while paying the fee to be paid regarding the subject of this Agreement is a valid card and that it is within his/her consent for the collection of these fees from this bank/credit card.

4.14. If the User learns or suspects that the login information is learned or used by third parties, then he is obliged to notify Servo immediately.

4.15. The User accepts, declares and undertakes that he is obliged to provide the technical and hardware infrastructure requirements necessary to benefit from the Services and Products specified in this Agreement and its annexes.

4.16. The parties accept, declare and undertake that with the approval of this Agreement, they will not gain titles and statuses such as representatives, agents, commercial representatives, partners of each other.

4.17. The User accepts, declares and undertakes that the service providers are personally and solely responsible for the services provided by the service providers. Servo matches the User with one of the service providers on the Platform, taking into account the sector in which the User operates, service areas, service demands, special conditions requested and company structure.

4.18. The service requested by the user will be primarily evaluated by Servo within the scope specified in the above article. As a result of the evaluation to be carried out entirely by Servo, if the User is matched with the service provider, a Service Agreement will be concluded between the User and the service provider.

4.19. The Service Fee, which is determined independently by the service provider, will first be paid by the User to the payment system determined by Servo and stored in this account by the relevant payment system. The user accepts, declares and undertakes that the User has no objections to the person/institution providing the payment system which is determined by Servo and this person/institution can be changed entirely with the initiative of Servo without any approval or permission of the User.

4.20. The service provider will be evaluated by the User after the service/product provided under the Service Agreement. After the completion of the services/products provided by the Service Provider within the scope of the Service Agreement, the Service Fee stored by the relevant payment system will be transferred to the Service Provider upon the evaluation of this subject and confirmation of its completion by the User. In this context, the User will not be able to make any requests from Servo.

4.21. If the user does not confirm that the service/product subject to the Service Agreement is complete and on time, and/or any conflict arises between the User and the service provider, the Service Fee kept in the account by the relevant payment system will be returned to the User. At this point, Servo has no responsibility.

4.22. The user accepts that the service provider is personally and solely responsible for the decisions he will make based on the opinions, recommendations and reports provided by the service providers regarding the services/products, their implementation and the results of these decisions, and that he/she will not make any demands from Servo under any name or name.

4.23. Servo does not make any guarantees or commitments to the User for the Products and Services offered directly by the service providers, in any matter related to these services, including their quality, user satisfaction, and the full and complete performance of the relevant service. In these matters, the User accepts, declares and undertakes that the service providers are personally and solely responsible.

5. PRICING AND PAYMENT

5.1. In the event that the User is only a member of the Platform and does not benefit from any service/product, all obligations and provisions in this Agreement are binding on the User, but the Package fee will not be collected from the User.

5.2. In case the User is a member of the Platform and wishes to benefit from any service/product on the Platform, the Package fee will be paid by the User to the Platform. Details of the Package fees to be collected from the User through the payment system for the services provided to the User can be found on …. . The said Package fee and related terms and conditions may be changed by Servo from time to time. The content of the package and the fees and the scope of the service/product can be changed by Servo entirely at Servo’s initiative, and the User will not have any objection and/or right to demand in this regard. Changes must be followed by the User under the address in this article.

5.3. Except for the Package fee paid by the User in order to benefit from the services available on the Platform and offered directly by Servo, the User requests the service/product offered by the service providers on the Platform and after signing the Service Agreement between the service provider and the User. A fee to be determined within the scope of the Service Agreement will also be collected through the payment system. The prices of the services/products requested by the user through the service providers are determined directly and independently by the service providers. After the notification of these service fees to Servo and the conclusion of the Service Agreement between the service provider and the User, the determined price will be collected from the User through the payment system. For this reason, Servo has no responsibility and liability in these matters, and the User will not make any claims under any name or name from Servo for the said costs.

5.4. The relevant amounts will be collected from the User’s credit card by the payment system. The User, who terminates the Agreement or causes its termination before the Commitment Period, will not be able to receive a refund of the amount collected as the Package fee.

5.5. The User is obliged to make full and complete payments for the previous periods and the relevant period in order to continue providing the Products and Services to him. Otherwise, Servo reserves the right to temporarily/permanently suspend the provision of Products and Services or to request that it be stopped from service providers. Payments will be deemed to have been made incomplete on the day when the collection cannot be made from the card defined by the User for collection; No additional time is required. In the event of any legal proceeding regarding the amounts not paid by the User, interest, attorney fees spent/to be spent for such legal remedies and other expenses will be requested from the User, apart from his/her own legal commission fee.

5.6. Servo has the right to change these prices by notifying the User with the methods stipulated in this Agreement, in every period when the Agreement is renewed and/or at other times it deems appropriate. The User’s approval is not required for the price changes to be applied. The User will continue to benefit from the Products and Services and the Package with these changing fees, effective from the Package to be purchased from the moment the price change is made from the Products and Services.

5.7. Payments to be collected from the User will be made by authorized/licensed payment institutions, with which Servo works together and within the scope of the relevant legislation, and Servo does not store the Users’ information such as card and password information in its own infrastructure. Servo will not store the User’s card information within its own body. The responsibilities of the service providers providing the relevant service are reserved and Servo cannot be held responsible in any way.

5.8. The invoice for the Service Agreement will be issued by the Service Provider on behalf of the User, and all responsibility in this regard belongs to the Service Provider.

6. TERM AND TERMINATION OF THE AGREEMENT

6.1. This Agreement enters into force on the date of approval and remains in effect indefinitely unless terminated by the Parties. However, the provisions of this Agreement regarding the Products and Services will take effect from the moment the User shows his will to benefit from the relevant Products and Services in the country within the scope of the Package.

6.2. For Users who benefit from the Products and Services by purchasing a bulk package, if the User wishes to terminate this Agreement without any justifiable reason, any amount paid up to that time, including the remaining period of the relevant package, will not be refunded to the User.

6.3. In the event that Servo violates one of its essential obligations in this Agreement, the User warns Servo to end this violation by giving a 30-day period. If the violation is not terminated at the end of this period, the User may terminate this Agreement for just cause. The rights of the parties arising from the relevant legislation are reserved.

6.4. The failure of the service providers to fully and completely fulfill their obligations under the Service Agreement does not give the User the right to terminate this Agreement. In addition, in such a case, the service provider is directly and personally responsible for the User and no claim can be made from Servo.

6.5. Regardless of the reason, in the event that this Agreement is terminated, the User will also terminate this Service Agreement, since the Service Agreement has been concluded with third party service providers other than Servo. Accordingly, the User concludes the necessary information and documents for the termination of the Service Agreement, signs the relevant forms and/or sends/notifies them to the relevant third party service provider. Servo cannot be held responsible for any damages that may arise here and for any request of the Service Provider.

6.6. Regardless of the reason, in the event that the commercial relationship of the third party service provider that provides the services subject to the Service Agreement to the User with Servo is terminated, the Service Agreement between the User and the service provider will be transferred to another service provider that Servo deems appropriate. In this case, the user agrees that Servo will carry out the relevant contract assignments for the transfer of the relevant Service Agreement to the persons it deems appropriate, act in accordance with Servo’s instructions and directions in this process, and execute the relevant documents/forms without delay, and notify the business partners in cooperation with Servo. acknowledges and declares that it will do so.

6.7. Even if there is no contradiction to the agreements concluded within the scope of the Platform, in case it is understood that the purpose of the User’s use of the Platform is against the law and morality, Servo and its business partners are obliged to terminate the User’s Agreement permanently and to access the User and the Services provided within the Platform. reserves the right to terminate all contracts. In such a case, Servo’s compensation rights arising from contracts and the law are reserved. The User is responsible for all direct and indirect damages arising from this violation and Servo’s right of recourse is reserved.

6.8. Servo may terminate this Agreement unilaterally and without compensation, if the User violates this Agreement or the rules, agreements and service agreements regarding the different services offered through the Platform, and especially in the following cases:

-By using any method, the User acts to manipulate the operation of the Platform, -If the User violates this Agreement and/or other service agreements, -The User’s actions that violate the rights of third parties, -Sharing information, content, images and texts shared on the Platform for unlawful and unethical purposes, even if the information, content, visuals and texts shared by the User on the Platform or with Servo carry illegal elements or do not contain illegal and immoral elements.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. All kinds of intellectual rights, property and interests regarding the Platform, all kinds of software and source codes, design, visuals, business models, content, photographs and all matters that give rise to intellectual and/or commercial rights belong to Servo. So far; Servo cannot be held responsible for the intellectual property rights of the content and documents provided by the Service Providers. Any provision in the Platform, the Agreement and/or the contents cannot be interpreted as one/part or all of these rights belong to the User. The user only benefits from the Platform.

7.2. The User may only use the Platform for the purposes set forth in this Agreement. It cannot in any way use the Platform, any content, information or image on the Platform for any other purpose, copy, transmit, perform an application aimed at accessing the source code or directory of the Platform, including reverse engineering operations.

7.3. The user may in any way retain the trade name, brand, service mark, logo, domain name, etc. of Servo and/or its subsidiaries. cannot be used for any purpose.

8. OTHER PROVISIONS

8.1. In order to benefit from the services offered on the Platform, the person who wishes to become a User must fill in the necessary information in the relevant section of the Platform. It is mandatory that the e-mail address and other information provided by the User while being a User to the Platform are up-to-date. This e-mail address is taken as a basis and used in all correspondence. After the necessary information is submitted, the person will be the User if the registration process is completed by Servo.

8.2. Servo has the right to reject the application to become a User without giving any reason as a result of the evaluation it will make. Servo has no obligation to investigate the accuracy of the information conveyed by the User, and Servo will not be liable for any false statement given by the User. The User is obliged to notify Servo without delay if the information given to the Platform while being a User changes.

8.3. Any rights and claims set forth in this Agreement and for the Services/products offered on the Platform cannot be exercised by persons under the age of 18. For this reason, if the User is a natural person, the User accepts and undertakes that he/she is over 18 years old by approving the Agreement. If the User is under the age of 18, it will be assumed that the User has received approval/permission from his/her parent and/or guardian if this Agreement is approved. If the User is a legal person, with the approval of this Agreement, the User confirms that it has been established and continues to exist in its own jurisdiction, has all power and authority, including concluding this Agreement, and that the representative who has concluded the Agreement, accepts and undertakes that it has been duly authorized for the conclusion of the contract. Servo’s authority to represent the real person who has concluded this Agreement on behalf of the legal person has no obligation to investigate.

8.4. In cases where Servo is obliged to make a statement to the official authorities in accordance with the provisions of the mandatory legislation in force and in accordance with the Privacy Policy published on the relevant Platform, if this information is duly requested by the official authorities, it is necessary to disclose the confidential / private / commercial information of the Users to the official authorities. accepts and undertakes that it will be authorized and therefore no compensation can be claimed from Servo under any name.

8.5. The User is solely responsible for the security, storage, keeping away from the information of third parties, and use of the means of accessing the system (username, password, etc.) used by the User in order to benefit from the services offered through the Platform. Every transaction performed with the User’s username and password will be deemed to have been performed by the User himself/herself. Servo is not responsible for any direct or indirect damages incurred or to be incurred by the Users and/or third parties due to all negligence and faults of the User regarding the security, storage, keeping away from the information of third parties, use of the means of accessing the system and the Platform. Servo’s right of recourse is reserved.

8.6. The User accepts, declares and undertakes that the information and content provided by them within the Platform are correct and in accordance with the law. Servo has no obligation to investigate the accuracy of the information and content transmitted to it by the User or uploaded, changed or provided by the User through the Platform, and undertake and guarantee that this information and content is safe, accurate and legal. For this reason, the User is solely responsible for all material/moral, direct or indirect damages arising from the wrong, unlawful or erroneous information and content in question, even if he is not at fault. Servo’s right of recourse is reserved.

8.7. Without prejudice to the special liability provisions in this Agreement or the agreements to be concluded with Servo or service providers for the services on the Platform, the User accepts that the work and transactions he performs through the Platform will be in accordance with the law and that he will be exclusively responsible for any damage arising as a result of any unlawful work / transaction.

8.8. The user may use the pictures, texts, visuals and images on the Platform in a way that violates the real or personal rights, personality rights, intellectual property rights, or property rights of Servo and its service providers, and any rights related to goods or services that may be subject to intellectual property rights. accepts, declares and undertakes that it will not reproduce, copy, disseminate, distribute, transfer audio images, files, texts, statistics, information, contents, databases, catalogs and lists. The user accepts, declares and undertakes that he/she will not compete with Servo directly and/or indirectly, either with these actions or by other means, and that he/she will not cause any damage to Servo by these means.

8.9. Servo reserves the right to make changes in the Services and contents offered on the Platform. The user accepts and declares that he/she cannot claim compensation from Servo for any direct and/or indirect damages incurred/to be incurred due to these changes or cancellations.

8.10. Strikes, lockouts, cyber attacks, wars, civil wars, acts of terrorism, earthquakes, fires, floods, similar natural disasters and similar situations that develop beyond the control of the Parties and prevent and/or delay the Parties from fulfilling their obligations under this Agreement. The occurrence of these circumstances is considered as a force majeure event. Any Party cannot be held responsible for failing to fulfill its obligations in full or on time, as long as the force majeure continues, in the event of these or similar force majeure beyond its control. If this situation lasts for more than 90 (ninety) days, the other Party has the right to terminate the Agreement, provided that it makes a notification to the Party affected by force majeure in accordance with Article 18(3) of the Turkish Commercial Code. The Party, which cannot fulfill its obligations due to force majeure, notifies the other Party in writing as soon as it can be expected to give notice.

8.11. Servo, the User will be contacted via the email addresses provided by the User while registering or through the general information on the Platform. Notifications and Contract changes made in this way take the place of written communication for Servo. In this context, the user is obliged to keep his email address up to date and to regularly check the Platform for information.

8.12. The User cannot transfer or assign his receivables, rights and obligations arising from this Agreement to third parties without the prior written consent of Servo. Otherwise, Servo may terminate this Agreement immediately and for good reason.

8.13. The addresses given in Article 1 of this Agreement are valid notification addresses of the parties in accordance with the Notification Law. In any change of address of the Parties, this change shall be notified to the other Party without delay in writing or by e-mail. It can also make the relevant notification by posting on the Servo Platform or updating its information in the Contact section. Otherwise, notifications to the addresses written in this Agreement will be deemed to have been duly made. Any responsibility arising from not notifying the address changes in a timely manner will belong to the Party that did not make the notification.

8.14. Within the scope of this Agreement and its annexes, Servo’s commercial books and records, computer records and all kinds of documents within the scope of Civil Procedure Law No. 6100 to be issued by the Parties, minutes, reports, receipts, faxes and records belonging to faxes, e-mails and similar documents shall not be asserted in front of the and administrative or judicial bodies this is in the nature of a definitive evidence contract.

8.15. This Agreement is subject to the laws of the Republic of Turkey. All disputes that may arise from the interpretation or application of this Agreement, Istanbul (Çağlayan) Courts and Enforcement Offices are exclusively authorized.

8.16. This Agreement has been concluded online through the Platform, approved by the User; The Agreement is accessible from the relevant tab of the Platform specific to the User.

8.17. Not taking responsibility for Third Party Websites: This website may contain hyperlinks to other websites operated by third parties and whose contents are unknown to the Platform. The platform only provides access to these sites and does not accept any responsibility for their content. The availability of links to third party websites is solely for your convenience. Statements on the linked sites are not made by Servo. Servo has nothing to do with any of the content on all third-party pages linked from the Platform. In particular, Servo does not accept any responsibility for the violation or distortion of the legal provisions in force on these pages by third parties. Servo’s linking to another website or internet resource is for your convenience only and does not imply Servo’s endorsement of that website or resource or their content. Servo assumes no liability or responsibility for the information, software or materials found on other websites or internet resources.

8.18. Legal Notice: Servo or its officer, employee, manager, partner, parent, subsidiary, affiliate, representative or licensors, to the extent permitted by applicable law, may be responsible for any direct, indirect, incidental, incidental or incidental consequences that occur as a result of the User’s use of Servo Platform Services. for special, consequential or punitive damages (including but not limited to loss of income, profits, reputation, use, loss of data or other moral losses) cannot be held liable under any theory of liability (whether legal, unjust, legal or otherwise). The Platform cannot guarantee that there will be no defects or errors in the services offered on the website or that it can provide uninterrupted service.

8.19. By using Servo Platform Services, the User is deemed to have accepted these Terms and Privacy Policy.

9. COMMERCIAL ELECTRONIC MESSAGE

Servo may contact the User for any purposes including providing information about campaigns, advantages, promotions, promotions, advertisements, surveys, researches and other customer satisfaction applications carried out by Servo through the User’s contact information, including the mobile phone number and e-mail address shared by the User. In this context, the User allows to be contacted. If the user does not want to be contacted in this context, she/he shall contact Servo.